FAQ

Bokashi is a modern café, organic grocer, wellness destination, and community space. We serve thoughtfully made food and drinks while offering a curated selection of healthy pantry staples, wellness products, home essentials, and everyday goods.

You can visit us at our locations in Berawa and Pererenan, Bali. Each location offers its own experience while sharing the same commitment to quality, sustainability, and everyday living.

Our opening hours are:

Bokashi Pererenan
8:00 AM to 9:00 PM, daily

Bokashi Berawa
9:00 AM to 8:00 PM, daily

Yes. You can enjoy Bokashi in store, order takeaway, or have your order delivered through our website and selected delivery partners.

Yes. You can shop directly through our website for groceries, pantry items, wellness products, and more. Food and beverages are also available for delivery in selected areas.

We work closely with local farmers, growers, fishermen, and trusted producers across Indonesia whenever possible. We prioritize fresh, seasonal, organic, and responsibly sourced ingredients.

Many of our products are certified organic or made with organic ingredients. Product descriptions will indicate when an item is organic or naturally produced.

Yes. We offer a wide range of vegetarian, vegan, gluten free, dairy free, and high protein options. Please speak with our team if you have dietary requirements or food allergies.

We do our best to accommodate dietary needs, but our kitchen handles common allergens including gluten, dairy, nuts, soy, sesame, and eggs. If you have a severe allergy, please let our team know before ordering.

Yes. Selected Bokashi products are available for wholesale. If you're interested in stocking our products or placing a bulk order, please contact us via the WhatsApp number listed on our website.

Yes. Bokashi gift cards are available and make a thoughtful gift for any occasion. Visit our store or contact us for available options.

Yes. We regularly host workshops, chef collaborations, community gatherings, wellness events, and seasonal experiences. Follow our social media or visit our what’s on page for upcoming happenings.

Yes. Selected spaces are available for private gatherings, celebrations, and corporate events. Get in touch with our team to discuss your event.

Yes. Complimentary Wi Fi is available for guests dining in.

Pets are welcome in our designated outdoor areas. To help maintain food safety and protect the freshness of our fresh produce and open food displays, pets are not permitted inside our grocery and indoor dining areas. We kindly ask all pet owners to keep their pets leashed and be mindful of other guests during their visit.

You can reach us through the Contact page on our website, email us, or send us a message via Instagram or WhatsApp.

We do not offer refunds for groceries or retail products. If you receive a damaged, incorrect, or defective item, please contact us within 3 days of receiving your order via the WhatsApp number listed on our website. Our team will review the issue and work with you to find a suitable resolution.

We accept cash, major credit and debit cards, QRIS, and selected digital payment methods.

We're always working on ways to reward our community. Stay tuned by subscribing to our newsletter or following us on social media for the latest updates.

Follow us on Instagram at @bokashiberawa and @bokashipererenan to stay up to date or subscribe to our newsletter to be the first to know about new products, seasonal menus, events, and exclusive offers.